To complete your return, we require a receipt or proof of purchase.
Please contact us at utd.label@gmail.com before returning your product. Send us your proof of purchase and order number. You can use either Latvian or English language when contacting us.
There are certain situations where only partial refunds are granted (if applicable)
- Items with signs of use
- Any item not in its original condition, is damaged or missing parts
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at utd.label@gmail.com.
Shipping
To return your product, you should mail your product to: Dzirnavu iela 27, Smiltene, Latvia, LV-4729.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.